U.S. Department of Veterans Affairs . Public sector
AI agents in VA's 24/7 virtual contact center for patient triage, intake, care coordination and benefits verification
Production
Pilot
Production
Scaled
Killed
which currently allows the VA to offer 24/7 virtual contact center support for patient triage, intake and care coordinationFrom the source, 2026-07-24
What happened
In July 2026 the VA awarded Salesforce an agentic enterprise license agreement worth up to $1.6 billion over one base year and two option years, so the full amount is a ceiling, not guaranteed spending. Nextgov reported that Agentforce already supports VA's 24/7 virtual contact center for triage, intake and care coordination. The deal expands AI agents into live-call support, case routing and benefits verification. No usage volumes were published.
Sources
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- Company
- U.S. Department of Veterans Affairs
- Industry
- Public sector
- Vendor / platform
- Salesforce Agentforce (Agentforce Public Sector and Agentforce Health)
- Type
- Customer-facing agent
- Status
- Production
- Evidence date
- 2026-07-24
- Source
- https://www.nextgov.com/acquisition/2026/07/va-awards-salesforce-16b-contract-veteran-care-and-services/414975/
- Last checked
- 2026-10-17
Status reflects only what the linked source states on the evidence date. If it changed, Suggest an update.