Uber . Transportation
Voice booking agent in the Uber app
Pilot
Pilot
Production
Scaled
Killed
The system uses Realtime API and other frontier models to interpret intent, leverages saved locations and customer context, and makes recommendationsFrom the source, 2026-05-06
What happened
Uber added a voice booking flow that uses OpenAI's Realtime API. A rider taps the microphone on the Where to bar and asks for a ride in ordinary speech. The May 6, 2026 OpenAI post says the feature was rolling out over the coming weeks. It does not publish usage results.
Sources
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- Company
- Uber
- Industry
- Transportation
- Vendor / platform
- OpenAI
- Type
- Voice agent
- Status
- Pilot
- Evidence date
- 2026-05-06
- Source
- https://openai.com/index/uber/
- Notes
- The OpenAI post says voice booking is rolling out over the coming weeks.
- Last checked
- 2026-10-21
Status reflects only what the linked source states on the evidence date. If it changed, Suggest an update.