Trainline . Travel
Trainline Assistant for online support, plus LLM disruption alerts
Production
Pilot
Production
Scaled
Killed
Nearly one third of refund requests (32%) are processed automaticallyFrom the source, 2026-06-05
What happened
Trainline's director of machine learning and AI, Reda Kechouri, told Travolution that Trainline Assistant automates online support, including automatic processing of 32% of refund requests. The same system uses large language models to tailor disruption notifications. Trainline also offers an app inside ChatGPT for planning a trip in plain language.
Sources
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- Company
- Trainline
- Industry
- Travel
- Vendor / platform
- Not stated in source
- Type
- Customer-facing agent
- Status
- Production
- Evidence date
- 2026-06-05
- Source
- https://www.travolution.com/en/article/trainline-sets-out-a-personalised-proactive-experience
- Last checked
- 2026-10-21
Status reflects only what the linked source states on the evidence date. If it changed, Suggest an update.