Pegasus Airlines . Airlines
Agentic voice AI for guest service calls (Zingly.ai)
Production
Pilot
Production
Scaled
Killed
The first use case is now live, marking the start of a phased roadmap that will run through mid-2027 and is planned to cover the top 10 guest service use cases, which account for the majority of relevant contact centre volume.From the source, 2026-10-20
What happened
Pegasus Innovation Lab invested in and partnered with Zingly.ai to bring agentic voice AI into Pegasus guest service operations. The agent answers inbound guest calls, connects to existing systems to resolve requests on the call, and hands complex calls to human agents with full context. The first use case is now live, the start of a phased roadmap through mid-2027 planned to cover the top 10 guest service use cases, which account for the majority of relevant contact centre volume. The rollout begins in Turkish, with more languages and use cases planned.
Sources
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- Company
- Pegasus Airlines
- Industry
- Airlines
- Vendor / platform
- Zingly.ai
- Type
- Voice agent
- Status
- Production
- Evidence date
- 2026-10-20
- Source
- https://www.laranews.net/pegasus-airlines-to-bring-agentic-voice-ai-to-guest-service/
- Notes
- The rollout begins in Turkish.
- Last checked
- 2026-10-22
Status reflects only what the linked source states on the evidence date. If it changed, Suggest an update.