McDonald's . Restaurants
Archy, a drive-thru voice AI that takes orders in English and Spanish, part of the ArchIQ restaurant AI platform
Pilot
Pilot
Production
Scaled
Killed
In our early test restaurants with Archy, drive-thru customer satisfaction is above national trendsFrom the source, 2026-09-25
What happened
At its Sept. 23, 2026 investor day, McDonald's said Archy, the voice AI in its new ArchIQ platform, takes drive-thru orders in English and Spanish with accuracy above 90%, figures the company has not had audited. Fox News reported in June that it was being tested at five US restaurants. McDonald's said ArchIQ deployment is conditions based and starts in the US in 2027, with no date for a full Archy launch. This is a separate project from the IBM drive-thru test McDonald's ended in 2024.
Sources
- Company
- McDonald's
- Industry
- Restaurants
- Vendor / platform
- Google (Google Cloud edge technology, per Restaurant Dive and ABC News)
- Type
- Voice agent
- Status
- Pilot
- Evidence date
- 2026-09-25
- Source
- https://www.restaurantdive.com/news/mcdonalds-archiq-drive-thru-artificial-intelligence-next-strategy/831256/
- Last checked
- 2026-10-17
Other McDonald's projects
Status reflects only what the linked source states on the evidence date. If it changed, Suggest an update.