LHV Bank . Banking
Gradient Labs AI agent for UK customer email support
Production
Pilot
Production
Scaled
Killed
The AI agent handles common enquiries from start to finish, such as what to do about a lost card, an explanation of a payment, transfer queriesFrom the source, 2026-10-20
What happened
LHV Bank went live with a Gradient Labs AI agent that answers UK retail customer emails end to end around the clock, after a proof of concept earlier in 2026. It handles common enquiries from start to finish, such as what to do about a lost card, an explanation of a payment, and transfer queries. Sensitive or complex cases go to human support.
Sources
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- Company
- LHV Bank
- Industry
- Banking
- Vendor / platform
- Gradient Labs
- Type
- Customer-facing agent
- Status
- Production
- Evidence date
- 2026-10-20
- Source
- https://www.lhv.com/about/news/lhv-bank-goes-live-with-ai-agent-for-customer-emails-powered-by-gradient-labs
- Notes
- Sensitive or complex cases go to human support.
- Last checked
- 2026-10-22
Status reflects only what the linked source states on the evidence date. If it changed, Suggest an update.