Korean Air . Airlines
Korean Air AI Chatbot, a generative AI assistant on the website and in the app
Production
Pilot
Production
Scaled
Killed
대한항공은 온라인 고객 상담 서비스 챗봇에 생성형 인공지능(AI)을 도입한 '대한항공 AI 챗봇'을 출시했다고 4일 밝혔다.From the source, 2026-02-04
What happened
Korean Air's newsroom said on February 4, 2026 that it had launched the Korean Air AI Chatbot, a generative AI service on its website and app. It expanded from 4 languages to 13, shows the source of each answer, and can hand the chat to a live agent in Korean or English. Ticket purchase and reservation lookup are planned later. The newsroom does not give usage numbers. Aviation Business News carried the same account in English on February 10.
Sources
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- Company
- Korean Air
- Industry
- Airlines
- Vendor / platform
- Not stated in source
- Type
- Customer-facing agent
- Status
- Production
- Evidence date
- 2026-02-04
- Source
- https://news.koreanair.com/%eb%8c%80%ed%95%9c%ed%95%ad%ea%b3%b5-ai-%ec%b1%97%eb%b4%87-%ec%b6%9c%ec%8b%9c-%ec%83%9d%ec%84%b1%ed%98%95-ai%eb%a1%9c-%ea%b3%a0%ea%b0%9d-%eb%a7%9e%ec%b6%a4%ed%98%95-%ec%83%81%eb%8b%b4/
- Notes
- English account: Aviation Business News, 10 February 2026. The newsroom gives no usage numbers.
- Last checked
- 2026-10-21
Status reflects only what the linked source states on the evidence date. If it changed, Suggest an update.