ING . Banking
AI agent for mortgage application processing
Production
Pilot
Production
Scaled
Killed
In June, ING announced its pilot of an AI agent to process mortgages had been a success, and that it was extending it. Today, it is live in the Netherlands.From the source, 2026-10-08
What happened
ING's mortgage AI agent reviews applications and explains possible outcomes, and a human employee makes the final assessment and decision. ING said it cut the time to provide a mortgage from seven to five days. In June, ING announced its pilot had been a success and that it was extending it, and the source says it is live in the Netherlands. The bank is scaling the agent to other countries, including a German use case, and builds on Google Gemini Enterprise technology.
Sources
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- Company
- ING
- Industry
- Banking
- Vendor / platform
- Google (Gemini Enterprise)
- Type
- Operations agent
- Status
- Production
- Evidence date
- 2026-10-08
- Source
- https://www.computerweekly.com/news/366651975/ING-deliberately-started-AI-journey-the-hard-way
- Notes
- A human employee makes the final assessment and decision.
- Last checked
- 2026-10-22
Status reflects only what the linked source states on the evidence date. If it changed, Suggest an update.