Hong Kong Digital Policy Office . Government / Public sector
AI Assistant (Swifty) in the iAM Smart app
Production
Pilot
Production
Scaled
Killed
The Digital Policy Office announced today that an AI Assistant feature is being introduced in the latest version of the “iAM Smart” mobile application to answer enquiries about government services.From the source, 2026-10-14
What happened
Hong Kong's Digital Policy Office added an AI Assistant (Swifty) to the iAM Smart app that answers questions about government services using official sources, lists eligibility and steps, and links to the online service. It can work with the e-ME form-filling function to help complete forms. The update rolls out gradually through late October, with a personalised version planned before year end.
Sources
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- Company
- Hong Kong Digital Policy Office
- Industry
- Government / Public sector
- Vendor / platform
- Not stated in source
- Type
- Customer-facing agent
- Status
- Production
- Evidence date
- 2026-10-14
- Source
- https://www.news.gov.hk/eng/2026/10/20261014/20261014_170544_364.html
- Notes
- The update rolls out gradually through late October.
- Last checked
- 2026-10-22
Status reflects only what the linked source states on the evidence date. If it changed, Suggest an update.