Hilton . Hotels
Hilton AI Planner, a generative AI concierge for planning a stay
Pilot
Pilot
Production
Scaled
Killed
The Hilton AI Planner, now in beta testing at hilton.comFrom the source, 2026-03-10
What happened
On March 10, 2026 Hilton introduced the Hilton AI Planner, a generative AI concierge in beta on hilton.com, first for a small pool of site traffic. The same release still calls the tool a beta test. Its FAQ says that as of March 17, 2026 all visitors to hilton.com will have access.
Sources
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- Company
- Hilton
- Industry
- Hotels
- Vendor / platform
- Not stated in source
- Type
- Customer-facing agent
- Status
- Pilot
- Evidence date
- 2026-03-10
- Source
- https://stories.hilton.com/releases/hilton-introduces-the-hilton-ai-planner
- Notes
- The same release still calls it beta. Its FAQ says that as of March 17, 2026 all visitors to hilton.com will have access.
- Last checked
- 2026-10-21
Status reflects only what the linked source states on the evidence date. If it changed, Suggest an update.