Hertz . Car rental
Manny, an agent that helps employees answer roadside assistance questions
Pilot
Pilot
Production
Scaled
Killed
During a pilot at one location, the agent has already cut the time it takes to resolve customer issues by 15 per centFrom the source, 2026-01-15
What happened
Hertz built Manny, a Copilot Studio agent that employees ask when a customer needs roadside help, instead of searching vehicle manuals. It pulls from manufacturer sites, a government site and instructional videos. Technology Record, citing Microsoft, says a pilot at one location cut resolution time by 15%, with a wider rollout and image recognition still planned. This is a vendor-published account.
Sources
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- Company
- Hertz
- Industry
- Car rental
- Vendor / platform
- Microsoft (Copilot Studio)
- Type
- Employee assistant
- Status
- Pilot
- Evidence date
- 2026-01-15
- Source
- https://www.technologyrecord.com/article/hertz-cuts-customer-response-time-by-15-per-cent-while-piloting-an-ai-agent-built-on-power-platform
- Notes
- Vendor-published account. Wider rollout was still planned.
- Last checked
- 2026-10-21
Status reflects only what the linked source states on the evidence date. If it changed, Suggest an update.