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City and County of Denver . Public sector

Sunny, the city services chatbot (Citibot)

Production
On Tuesday, Denver City Council rejected a nearly $4 million extension of a city contract with Citibot Inc. to operate the bot for five more years.From the source, 2026-10-14

What happened

Denver launched Sunny in February 2024 to answer questions about city services in 72 languages, and the mayor's office says it and other digital tools handle 40% of 311 contacts. On October 13, 2026 the city council rejected a nearly $4 million five-year contract extension, citing accuracy problems and residents wanting a real person. The current contract is paid through the end of October, and the mayor's office says it will try to get the contract back on track.

Sources

Company
City and County of Denver
Industry
Public sector
Vendor / platform
Citibot
Type
Customer-facing agent
Status
Production
Evidence date
2026-10-14
Source
https://denverite.com/2026/10/14/denver-website-ai-chatbot/
Notes
Council rejected a five-year extension on Oct. 13, 2026. The current contract runs through the end of October. Recheck after that.
Last checked
2026-10-19

Status reflects only what the linked source states on the evidence date. If it changed, Suggest an update.