Dave's Hot Chicken . Restaurants
Drive-thru voice AI ordering
Killed
Pilot
Production
Scaled
Killed
our guests didn't enjoy talking to a robot at the drive-thru, and so we pulled it.From the source, 2026-06-05
What happened
Dave's Hot Chicken, a chain of about 440 restaurants backed by Roark Capital, tested drive-thru voice AI and then removed it. CTO Leon Davoyan told CIO Dive the system worked well on completing orders, but guests did not like talking to a robot. The chain has not said when the test ran or which vendor it used.
Sources
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- Company
- Dave's Hot Chicken
- Industry
- Restaurants
- Vendor / platform
- Not stated in source
- Type
- Voice agent
- Status
- Killed
- Evidence date
- 2026-06-05
- Source
- https://www.ciodive.com/news/daves-hot-chicken-future-technology-strategy-pos-kds-robots/822046/
- Last checked
- 2026-10-17
Status reflects only what the linked source states on the evidence date. If it changed, Suggest an update.