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Canada Revenue Agency . Government / Public sector

GenAI chatbot on Canada.ca answering tax questions from CRA web pages

Production
On November 7, 2025, the CRA expanded the GenAI chatbot beta's capabilities to address a broader range of topics, handling 277K sessions during the 100-day period.From the source, 2026-02-25

What happened

The CRA runs a public GenAI chatbot, still labelled a beta, that answers from CRA pages on Canada.ca. A February 25, 2026 minister briefing binder for the Standing Committee on Public Accounts says that on November 7, 2025 the chatbot's scope was expanded and that it handled 277K sessions in the 100-day period. The same binder says answer accuracy is tested using the Auditor General's methodology, and that the CRA knows the beta still has limits, including incomplete answers when a question sits outside its pages.

Sources

Company
Canada Revenue Agency
Industry
Government / Public sector
Vendor / platform
Not stated in source
Type
Customer-facing agent
Status
Production
Evidence date
2026-02-25
Source
https://www.canada.ca/en/revenue-agency/corporate/about-canada-revenue-agency-cra/transparency-proactive-disclosure-canada-revenue-agency/disclosure-briefing-binders-parliamentary-appearances/standing-committee-public-accounts-february-2026.html
Notes
Still labelled a beta in the February 2026 minister briefing binder.
Last checked
2026-10-21

Status reflects only what the linked source states on the evidence date. If it changed, Suggest an update.