CMA CGM . Logistics
Eva, an AI voice sales agent that contacts customers about their shipping needs
Production
Pilot
Production
Scaled
Killed
Eva, CMA CGM's AI sales agent, has contacted more than 4,000 customers in the UK and Senegal, with approximately one-third progressing to active discussions about their shipping needs. The Group aims to deploy Eva in 20 countries by the end of 2026.From the source, 2026-10-14
What happened
CMA CGM is expanding multilingual AI voice agents built with HappyRobot after pilots in sales, customer service and finance. Its sales agent Eva has contacted more than 4,000 customers in the UK and Senegal, and about a third moved into active shipping discussions. The group aims to deploy Eva in 20 countries by the end of 2026 and extend the agents to CEVA Logistics.
Sources
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- Company
- CMA CGM
- Industry
- Logistics
- Vendor / platform
- HappyRobot
- Type
- Voice agent
- Status
- Production
- Evidence date
- 2026-10-14
- Source
- https://www.cmacgm-group.com/en/news-media/cma-cgm-happyrobot-scale-up-tailored-voice-based-ai-solution-customers-employees
- Last checked
- 2026-10-21
Status reflects only what the linked source states on the evidence date. If it changed, Suggest an update.