Burger King . Restaurants

Drive-thru voice AI ordering test

Pilot

Production

Scaled

Killed

The chain is still testing voice AI in about 50 to 70 locations and is learning from those tests, Somisetti said.From the source, 2026-09-24

What happened

Burger King has tested drive-thru voice AI for several years with Google and other partners. At FSTEC in September 2026, VP of brand technologies Chakri Somisetti said pilot restaurants saw drive-offs because guests did not want to talk to a bot. The test continues in about 50 to 70 locations, and the chain is building an easier way to order from a person. Separately, Burger King uses a headset assistant called Patty to coach staff.

Sources

Burger King rethinks its drive-thru AI strategy (Nation's Restaurant News / Restaurant Business)

Company: Burger King
Industry: Restaurants
Vendor / platform: Google and other partners (per Restaurant Business)
Type: Voice agent
Status: Pilot
Evidence date: 2026-09-24
Source: https://www.nrn.com/quick-service/burger-king-rethinks-its-drive-thru-ai-strategy
Last checked: 2026-10-17

Status reflects only what the linked source states on the evidence date. If it changed, Suggest an update.