Booking.com . Travel
AI Trip Support and AI Voice Support for travelers
Production
Pilot
Production
Scaled
Killed
AI Trip Support is live in the US, UK, France, Germany, the Netherlands, Italy, Spain, Australia, New Zealand and Singapore.From the source, 2025-10-09
What happened
On October 9, 2025 Booking.com said AI Trip Support was live in the US, UK, France, Germany, the Netherlands, Italy, Spain, Australia, New Zealand and Singapore, as a first point of contact for property questions and reservation changes, with a handoff to a person. The same release introduced AI Voice Support on English-speaking and German-speaking phone lines, which pulls the traveler's booking and can pass the call to an agent. Italian and Spanish phone lines were still in testing.
Sources
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- Company
- Booking.com
- Industry
- Travel
- Vendor / platform
- In-house
- Type
- Customer-facing agent
- Status
- Production
- Evidence date
- 2025-10-09
- Source
- https://news.booking.com/bookingcom-debuts-agentic-ai-innovations-adding-to-its-robust-suite-of-genai-tools-for-customers/
- Last checked
- 2026-10-21
Status reflects only what the linked source states on the evidence date. If it changed, Suggest an update.