Batteries Plus . Retail
AI voice agents on Zoom Phone across more than 700 U.S. locations
Production
Pilot
Production
Scaled
Killed
The integration's first at-scale deployment is live today: Batteries Plus, the nation's leading battery and power solutions service center, has rolled it out on Zoom Phone across its network of more than 700 U.S. locations.From the source, 2026-10-20
What happened
Batteries Plus rolled out Synthflow AI voice agents on Zoom Phone across more than 700 U.S. locations, the first at-scale deployment of the integration. The agents resolve routine caller requests and warm transfer to staff when needed. The company's CIO said it took five weeks from kick-off to pilot. Vendor press release.
Sources
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- Company
- Batteries Plus
- Industry
- Retail
- Vendor / platform
- Synthflow AI (on Zoom Phone)
- Type
- Voice agent
- Status
- Production
- Evidence date
- 2026-10-20
- Source
- https://www.businesswire.com/news/home/20261020764272/en/Synthflow-AIS-Voice-Technology-Goes-Live-on-Zoom-Phone-and-Zoom-Contact-Center-Powering-Conversational-CX-at-Scale
- Notes
- Vendor press release.
- Last checked
- 2026-10-27
Status reflects only what the linked source states on the evidence date. If it changed, Suggest an update.