Live since Oct 2026
Which enterprise AI agents actually shipped, and which stalled?
A public registry of named AI agent projects at large organizations. Each one is tagged Pilot, Production, Scaled, or Killed, with the public source behind every status.
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ProductioneasyJetCopilot in Dynamics 365 Contact Centre for customer servic...2026-10-21ProductionTottenham HotspurAsk Spurs, an Agentforce fan support agent2026-10-15ProductionCity and County of DenverSunny, the city services chatbot (Citibot)2026-10-14PilotToyota FinanceAgentic AI for IT change management and impact analysis2026-10-14ProductionCMA CGMEva, an AI voice sales agent that contacts customers about...2026-10-14KilledRingier (Blick)Frag Blick, a newsroom chatbot that answered reader questi...2026-10-14ScaledCitigroupDevin agentic coding for engineers2026-10-13ProductionBNYAbout 140 AI digital employees, including a payments agent...2026-10-09ProductionCity of RaleighAlli, L1 IT service desk AI specialist2026-10-08ProductionThe RealRealAsk TRR, an AI shopping agent that recommends one-of-one l...2026-10-08ScaledOrange SpainMore than 1,000 custom Gemini Enterprise agents built by e...2026-10-08ScaledSOMPOMore than 10,000 custom AI agents for document search and ...2026-10-08
The registry
Every project, every source.
Search and filter by status, industry, or type. Click a column to sort. Open any row for the quote and the link.
| Company / use case↕ | Status↕ | Vendor↕ | Industry↕ | Evidence↕ |
|---|---|---|---|---|
| easyJet Copilot in Dynamics 365 Contact Centre for customer service advisers |
Production | Microsoft | Airlines | 2026-10-21 |
| Tottenham Hotspur Ask Spurs, an Agentforce fan support agent |
Production | Salesforce (Agentforce) | Sports | 2026-10-15 |
| City and County of Denver Sunny, the city services chatbot (Citibot) |
Production | Citibot | Public sector | 2026-10-14 |
| Toyota Finance Agentic AI for IT change management and impact analysis |
Pilot | Kyndryl and Toyota Systems | Financial services | 2026-10-14 |
| CMA CGM Eva, an AI voice sales agent that contacts customers about their shipping needs |
Production | HappyRobot | Logistics | 2026-10-14 |
| Ringier (Blick) Frag Blick, a newsroom chatbot that answered reader questions from Blick and Ringier articles |
Killed | Media | 2026-10-14 | |
| Citigroup Devin agentic coding for engineers |
Scaled | Cognition (Devin) | Banking | 2026-10-13 |
| BNY About 140 AI digital employees, including a payments agent that validates cross-border payment details for human review |
Production | Not stated in source (Microsoft published the case study) | Banking | 2026-10-09 |
| City of Raleigh Alli, L1 IT service desk AI specialist |
Production | ServiceNow | Public sector | 2026-10-08 |
| The RealReal Ask TRR, an AI shopping agent that recommends one-of-one luxury resale items from natural-language requests |
Production | Google Cloud (Gemini Enterprise for Customer Experience) | Retail (luxury resale) | 2026-10-08 |
| Orange Spain More than 1,000 custom Gemini Enterprise agents built by employees in HR, IT, sales and customer service |
Scaled | Google Cloud (Gemini Enterprise) | Telecom | 2026-10-08 |
| SOMPO More than 10,000 custom AI agents for document search and summarization across 34,000 employees |
Scaled | Google Cloud (Gemini Enterprise) | Insurance | 2026-10-08 |
| Wesfarmers (Bunnings) Internal admin agent at Bunnings |
Production | Google Cloud (Gemini Enterprise) | Retail | 2026-10-08 |
| U.S. federal government (GSA and White House National Design Studio) America.gov AI chatbot answering questions about federal services, drawing on about 29,000 government websites |
Production | Google Gemini and xAI Grok (per CNBC) | Public sector | 2026-09-29 |
| Michigan Department of Licensing and Regulatory Affairs AI chatbot answering licensing and regulatory questions from Michigan.gov |
Production | Not stated in source | Government / Public sector | 2026-09-28 |
| McDonald's Archy, a drive-thru voice AI that takes orders in English and Spanish, part of the ArchIQ restaurant AI platform |
Pilot | Google (Google Cloud edge technology, per Restaurant Dive and ABC News) | Restaurants | 2026-09-25 |
| Tencent QClaw, a WeChat-linked AI assistant agent product, being folded into the WorkBuddy workplace agent |
Killed | In-house | Technology | 2026-09-24 |
| Burger King Drive-thru voice AI ordering test |
Pilot | Google and other partners (per Restaurant Business) | Restaurants | 2026-09-24 |
| Kakao Kanana, a standalone generative AI chatbot app and website |
Killed | In-house | Technology | 2026-09-21 |
| Xero Real-time customer support agent (internal code name Lucy) in chat and on Xero Central, with handoff to human specialists |
Scaled | Salesforce (Agentforce) | Software (small business accounting) | 2026-09-16 |
| Ryanair Multilingual customer service chat agent handling baggage, refunds, bookings and flight disruptions |
Scaled | AWS (Amazon Bedrock AgentCore and Amazon Nova 2 Lite), built with AWS partner Cation Consulting | Airlines | 2026-09-15 |
| Air India Agentforce service agents for refund processing, multi-intent customer email resolution, passenger name changes and a knowledge agent for service staff |
Production | Salesforce (Agentforce) | Airlines | 2026-09-15 |
| State of California AskCA, an AI assistant that helps residents find state services |
Pilot | Anthropic (Claude) | Government / Public sector | 2026-09-09 |
| Philippine Airlines Voice agent on reservation hotlines handling bookings, flight status, baggage and fare questions in English, Tagalog and Taglish |
Production | Sierra (deployed with ibex) | Airlines | 2026-09-08 |
| State of Nebraska Nebraska Navigator, an AI chatbot on Nebraska.gov |
Production | Not stated in source | Government / Public sector | 2026-09-02 |
| Wiley Conversational customer self-service |
Production | Salesforce Agentforce | Publishing and education | 2026-09 |
| Cisco MyAgent, a personal AI agent for every employee |
Scaled | In-house (Circuit platform) | Technology | 2026-08-27 |
| Meta Project OT: plan to have AI agents do much of the daily work of thousands of employees, with small human teams overseeing them |
Killed | In-house | Technology | 2026-08-26 |
| Goldman Sachs Autonomous coding agent working alongside the firm's developers |
Scaled | Cognition (Devin) | Banking | 2026-08-25 |
| DBS Agentic AI that drafts corporate credit memos for relationship managers and credit risk managers |
Scaled | Not stated in source | Banking | 2026-08-19 |
| Delta Air Lines Delta Concierge, an AI assistant in the Delta app for flight changes, cancellations, refunds, bag tracking and SkyMiles questions |
Scaled | Not stated in source | Airlines | 2026-08-10 |
| Kinney Drugs Burt, an AI phone assistant for pharmacy calls and prescription refills |
Killed | Not stated in source | Retail | 2026-08-10 |
| Airbnb AI customer support assistant in chat, with voice support planned |
Scaled | Not stated in source | Travel | 2026-08-07 |
| Dunelm Ask Dunelm, a multimodal AI shopping agent in the Dunelm iOS app for product discovery, recommendations and in-home visualisation |
Production | Google Cloud (Gemini Enterprise for Customer Experience) | Retail (homewares) | 2026-08-06 |
| South Africa Department of Public Service and Administration (DPSA) Batho Pele AI Chatbot giving citizens and public servants answers on public service policy, circulars and legislation |
Production | Meta Llama (with Juicetel) | Public sector | 2026-08-01 |
| Google (Chrome) Multi-agent system that finds, triages and drafts fixes and tests for Chrome security bugs, with developer review |
Scaled | In-house (Gemini-based agents, with Google DeepMind and Project Zero tools) | Technology | 2026-07-30 |
| U.S. Department of Veterans Affairs AI agents in VA's 24/7 virtual contact center for patient triage, intake, care coordination and benefits verification |
Production | Salesforce Agentforce (Agentforce Public Sector and Agentforce Health) | Public sector | 2026-07-24 |
| Taco Bell Voice AI drive-thru ordering |
Scaled | Omilia | Restaurants | 2026-07-08 |
| Who Gives A Crap AI agent writing some customer emails |
Killed | Not stated in source | Consumer goods | 2026-07-08 |
| Government of Alberta Claude agents that review government code for security vulnerabilities |
Production | Anthropic | Government / Public sector | 2026-07-06 |
| Shared Services Canada CANChat, a generative AI assistant for unclassified federal work |
Production | Not stated in source | Government / Public sector | 2026-07-01 |
| California Department of Technology Poppy, a generative AI assistant for state employees |
Production | In-house | Government / Public sector | 2026-07-01 |
| Dave's Hot Chicken Drive-thru voice AI ordering |
Killed | Not stated in source | Restaurants | 2026-06-05 |
| Trainline Trainline Assistant for online support, plus LLM disruption alerts |
Production | Not stated in source | Travel | 2026-06-05 |
| Alaska Airlines Ask Alaska, an AI concierge that answers help questions and hands off to a person |
Pilot | Google (Vertex AI Agent Builder, Gemini) | Airlines | 2026-05-27 |
| Starbucks Automated Counting inventory tool in 11,300 North American stores |
Killed | NomadGo | Restaurants | 2026-05-18 |
| Deel Fully autonomous customer success manager agent meant to answer client emails and internal messages without human oversight |
Killed | Not stated in source (described as an OpenClaw-style agent on a controlled VM) | HR and payroll software | 2026-05-18 |
| Expedia Group AI servicing agent for post-booking customer support |
Scaled | Not stated in source | Travel | 2026-05-12 |
| MSC Cruises MSC Concierge, a conversational AI assistant in the MSC for Me app |
Production | Not stated in source | Cruises | 2026-05-07 |
| Uber Voice booking agent in the Uber app |
Pilot | OpenAI | Transportation | 2026-05-06 |
| Finnair Sisu, a generative AI customer service assistant on the website and in the app |
Production | Not stated in source | Airlines | 2026-04-28 |
| Miami International Airport MIA Virtual Assistant, geo-aware conversational agents on the web, WhatsApp, kiosks and holograms |
Production | Mappedin, Satisfi Labs, Hypervsn (Azure OpenAI) | Airports | 2026-04-23 |
| Virgin Voyages Rovey, an AI crew assistant for cruise planning |
Pilot | Google Cloud | Cruises | 2026-04-22 |
| U.S. Department of Defense GenAI.mil enterprise generative AI platform for department personnel |
Scaled | Google, OpenAI | Government / Public sector | 2026-04-11 |
| Hilton Hilton AI Planner, a generative AI concierge for planning a stay |
Pilot | Not stated in source | Hotels | 2026-03-10 |
| Agicap Conversational assistant inside a treasury product |
Killed | Not stated in source | Finance software | 2026-03-09 |
| Woolworths (Australia) Olive phone and chat assistant |
Production | Not stated in source | Grocery retail | 2026-02-27 |
| Canada Revenue Agency GenAI chatbot on Canada.ca answering tax questions from CRA web pages |
Production | Not stated in source | Government / Public sector | 2026-02-25 |
| Air India AI.g customer service virtual agent |
Scaled | Microsoft Azure OpenAI | Airlines | 2026-02-11 |
| New York City government MyCity chatbot answering business rules questions |
Killed | Microsoft Azure | Public sector | 2026-02-04 |
| Korean Air Korean Air AI Chatbot, a generative AI assistant on the website and in the app |
Production | Not stated in source | Airlines | 2026-02-04 |
| Starbucks Green Dot Assist barista helper on store iPads |
Scaled | Microsoft Azure OpenAI | Restaurants | 2026-01-28 |
| Hertz Manny, an agent that helps employees answer roadside assistance questions |
Pilot | Microsoft (Copilot Studio) | Car rental | 2026-01-15 |
| Allianz Australia Project Nemo: multi-agent handling of small food spoilage claims |
Production | In-house | Insurance | 2026-01-09 |
| U.S. Air Force NIPRGPT, a homegrown generative AI chatbot |
Killed | Not stated in source | Government / Public sector | 2025-12-31 |
| Alaska Airlines Alaska Inspires, a natural language tool for destination discovery and booking |
Production | Microsoft (Azure OpenAI) | Airlines | 2025-12-10 |
| City of Windsor Voice-enabled chatbot pilot for Provincial Offences Administration |
Pilot | YQG Technologies | Government / Public sector | 2025-12-05 |
| SiriusXM Harmony AI customer support agent |
Production | Sierra | Media | 2025-12-04 |
| Booking.com AI Trip Support and AI Voice Support for travelers |
Production | In-house | Travel | 2025-10-09 |
| Commonwealth Bank of Australia AI voice bot in customer service call centres |
Production | Not stated in source | Banking | 2025-08-21 |
| Bank of America Erica virtual financial assistant |
Scaled | Not stated in source | Banking | 2025-08-20 |
| Deutsche Bahn Kiana, an LLM voice kiosk at Berlin Brandenburg Airport station |
Pilot | Not stated in source | Rail | 2025-08-07 |
| Walmart Sparky customer shopping agent in the Walmart app |
Production | Not stated in source | Retail | 2025-07-24 |
| Goldman Sachs GS AI Assistant for summarizing, drafting, data analysis and translation |
Scaled | In-house (multiple approved LLMs) | Banking | 2025-06-23 |
| JPMorganChase LLM Suite generative AI platform for employees |
Scaled | In-house | Banking | 2025-06-03 |
| BBVA Employee assistant and internal GPT store |
Scaled | OpenAI ChatGPT Enterprise | Banking | 2025-05-12 |
| Lowe's Mylow Companion for store associates |
Scaled | Not stated in source (built on the Mylow foundation) | Retail | 2025-05-05 |
| Wendy's FreshAi drive-thru voice ordering |
Production | Not stated in source | Restaurants | 2025-05-02 |
| Lowe's Mylow customer-facing home improvement advisor |
Production | OpenAI | Retail | 2025-03-05 |
| Lyft Customer care AI assistant |
Production | Anthropic Claude via Amazon Bedrock | Transportation | 2025-02-06 |
| Citigroup Citi Assist (policy search) and Citi Stylus (document tools) for employees |
Scaled | Not stated in source | Banking | 2024-12-18 |
| Moms First (PaidLeave.ai) Generative AI chatbot helping parents and employers navigate state paid family leave programs |
Production | OpenAI API | Nonprofit | 2024-09-24 |
| Vodafone SuperTOBi customer virtual assistant |
Production | Microsoft Azure OpenAI | Telecom | 2024-07-04 |
| McDonald's Automated Order Taker for drive-thru voice ordering in 100+ US restaurants |
Killed | IBM | Restaurants | 2024-06-17 |
| H&R Block AI Tax Assist for DIY online filers |
Production | Microsoft Azure OpenAI | Tax and financial services | 2024-05-21 |
| Air Canada Website customer chatbot |
Killed | Not stated in source | Airlines | 2024-04 |
| Klarna Customer service assistant handling refunds, returns, payments and disputes |
Production | OpenAI | Fintech | 2024-02-27 |
| DPD AI element of online customer support chat |
Killed | Not stated in source | Logistics | 2024-01-19 |
| Gannett Automated high school sports articles |
Killed | LedeAI | Media | 2023-08-30 |
| Octopus Energy AI-drafted replies to customer emails |
Production | Not stated in source | Energy | 2023-05-08 |
| CNET (Red Ventures) AI-generated articles |
Killed | Not stated in source | Media | 2023-01-20 |
| Morgan Stanley AI @ Morgan Stanley Debrief: meeting notes, action items and draft follow-up emails for advisors |
Production | OpenAI | Wealth management | 2026-10-17 * |
| Nubank Agent-driven migration of a multi-million line ETL monolith |
Production | Cognition (Devin) | Fintech | 2026-10-17 * |
| ADT Customer care agent for Help Centre questions |
Production | Sierra | Home security | 2026-10-17 * |
| Duolingo (Duolingo English Test) Chat support for test takers |
Production | Decagon | Education technology | 2026-10-17 * |
| Notion Customer support agent |
Production | Decagon | Software | 2026-10-17 * |
| Mercado Libre Voice AI agents replacing IVR menus |
Production | Decagon | E-commerce and fintech | 2026-10-17 * |
| Dirk Rossmann GmbH Six AI agents for classification, prioritization and incident resolution |
Production | ServiceNow | Retail | 2026-10-17 * |
| EY Service desk resolution-note agent and employee self-service agent |
Production | ServiceNow | Professional services | 2026-10-17 * |
| IBM AskHR agent for employee HR requests |
Scaled | IBM watsonx Orchestrate (in-house) | Technology | 2026-10-17 * |
| Amazon Agent-assisted Java 8/11 to 17 upgrades |
Scaled | Amazon Q Developer (in-house) | Technology | 2026-10-17 * |
* Source page shows no clear date; the date is when we checked it and saw the stated status.
The weekly brief
What went live, what scaled, what got quietly switched off.
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